We are thrilled to announce that Skyline Mortgage Consultant’s, Anthony Mallandain has been recognised as one of the UK’s top Mortgage Brokers in 2024. Tony, the driving force behind Skyline's success, shares insights into what sets us apart, our approach to client service, and the key factors that have contributed to his recognition as a top broker.
Congratulations on being named as one of the UK’s Top Brokers. How does it feel to receive such an award?
It feels great to be recognised by an industry magazine for our hard work and dedication. It's a testament to the efforts of our entire team and the trust our clients have placed in us.
What inspired you to become a mortgage broker, and how did you get started?
My journey into mortgage brokerage began during my time at HSBC bank. When my area of the business underwent changes, I saw an opportunity to pivot towards a career that allowed me to directly engage with clients and provide personalised solutions. Working in the mortgage and protection market, I quickly realised my passion for helping individuals navigate the complexities of homeownership.
What sets you apart from other mortgage brokers and contributed to winning Mortgage Introducer’s ‘Top Broker 2024’ award?
At Skyline, we're not just about closing deals; we're about building relationships. Our clients aren't just transactions; they're part of our extended family. From day one, we're there for them, not just during the initial mortgage process, but throughout their entire journey of property ownership. By keeping in touch, monitoring their fixed-rate deals, and starting the mortgage process well in advance, we ensure that our clients always have the support they need. Plus, our dedication to exceptional service has led to a steady stream of referrals, which has been instrumental in our success.
What is your approach to customer service and what can clients expect when doing business with you?
From the very first meeting, we prioritise listening to our clients' needs. Whether they're first-time buyers or seasoned investors, we tailor our mortgage solutions to fit their unique circumstances. Our team, led by Karen, provides continuous support from mortgage offer to completion, especially crucial for first-time buyers who may find the process overwhelming. With the introduction of Consumer Duty, we're committed to delivering positive outcomes and ensuring our clients fully understand the products they're investing in.
How do you stay updated on the latest changes and trends in the mortgage market, and how does that benefit your clients?
The mortgage market is ever-evolving, and staying informed is hugely important. As a member of The Right Mortgage & Protection Network, we have access to the latest updates and trends, ensuring our advice is always up-to-date. Additionally, our partnership with lender BDMs and daily insights from Mortgage Introducer keep us ahead of the curve, allowing us to provide the best possible guidance to our clients.
Can you provide examples of challenging mortgage situations you've successfully navigated for your clients?
Every client is unique, and so are their challenges. From self-employed individuals to those navigating remortgages in a shifting market, we've faced it all. Our expertise lies in finding the right lenders and solutions tailored to each client's needs, ensuring a smooth and successful outcome, even in the most challenging circumstances.
What was the main challenge you faced in the past year and how did you overcome it?
The past year presented its own set of challenges, particularly in keeping clients informed amidst fluctuating mortgage rates. However, our commitment to proactive communication and providing tailored advice ensured our clients remained confident in their decisions, even during uncertain times.
Looking to the future, how do you plan to sustain and build upon your Top Broker status?
For us, success is not just about accolades; it's about maintaining the highest standards of service and nurturing lasting client relationships. By prioritising exceptional service and fostering client referrals, we aim to sustain and build upon our top broker status, ensuring continued growth while staying true to our values.
What advice would you give to individuals who are navigating the mortgage process for the first time?
First-time buyers are one of our main client bases, and our advice is simple: seek guidance from a trusted broker. Unlike banks, brokers offer a comprehensive view of the market and can tailor solutions to fit individual needs. Understanding the process and seeking expert guidance every step of the way is key to a successful homeownership journey.
Looking for a trusted mortgage broker to help you navigate your mortgage journey?
With personalised service, expert guidance, and unwavering commitment, we're here to make your mortgage experience seamless and stress-free. Book a no-obligation, free online mortgage meeting with Tony, and benefit from Skyline’s trusted mortgage advice.
Your home (or property) may be repossessed if you do not keep up repayments on your mortgage or any other debts secured on it. A fee may be charged for mortgage advice. The amount will depend on your circumstances.
Skyline Mortgage Consultants Limited is an Appointed Representative of The Right Mortgage Ltd, which is authorised and regulated by the Financial Conduct Authority. Skyline Mortgage Consultants LTD registered in England and Wales Number 8157062. Company Registered Office: Heathmans House, 19 Heathmans Road, London SW6 4TJ